What are the advantages of having an 0844 number?
Customers are charged a small flat rate to call you, and you are not charged for
receiving these calls if they are pointed at a landline. The costs to you are minimal.
You will also receive a rebate of 1 pence per minute when the number is pointed
at a landline. This also allows you to make a small income from your received calls.
Also having a non-geographic numbers means you are not limited to only receiving
calls from a small area and you can advertise throughout the UK.
How does an 0844 number work?
When a customer calls your 0844 number it will route to either your mobile or landline.
The customer will not know their call is being diverted and you will never miss
a call.
Am I tied to a contract?
30 days written notice is all we require to cancel your number and close your account.
This can be done by email, post or fax.
How long does it take for my number to be connected?
If you process your order during working hours we aim to have your number connected
within the hour, if you order outside of these times, your order will be processed
as soon as the office is next open.
How much will my 0844 number cost me?
An 0844 number is charged at £5.00 + VAT set up and then £5.00 + VAT per month.
There are no call charges if this is being pointed at a landline and calls are charged
at 11 pence per minute + VAT if going to a mobile. Charges for 3 mobile are charged
at 27 pence per minute + VAT. You will also be given a rebate of 1 pence per minute
if the number is pointed at a landline.
Can I have access online to change where my number is pointed to?
We do not offer online access to change where you number is pointed, but we can
do this for you free of charge. All you need to do is call us or email us the new
destination number and we can change it as soon as possible for you. This service
is available during normal working hours.
Are there any hidden charges?
There are no hidden charges, all charges are clearly explained on the website and
are all shown to you again before ordering to confirm that you understand the pricing
and have accepted the terms and conditions.
When will I be billed for this and when will the direct debit come
out of my account?
You will be billed on or around the 5th of every month. Direct debits will be taken
on or around the 19th of the month. You will receive your invoices by email.
If I have my number pointed to a mobile, can I then change it to
be directed to a landline at a later stage?
You can change where you would like your call to be pointed at any time by
calling
or emailing us, and we will adjust the billing accordingly.
Can I add features to my 0844 number?
You can add any of the added value features to an 0844 number that are featured
on this site. If you would like a feature that is not listed or advice on the best
solution for you please call us and we will be able to offer you help and advice
on how to get the call package you require.
What is per second billing?
We charge all calls received by the second. You only pay for the time you are on
the call. We do not round the calls up and if you are only on the phone for 30 seconds,
then 30 seconds is all you will pay for.
Are there any other 0844 numbers available?
All the numbers we can supply are listed on our website, if you have any special
requirements please contact us and we will do our best to provide you with your
request.
Can I monitor how many calls I am receiving to my 0844 number?
You will receive an itemised bill every month so you will be able to see how many
calls you have had, how long each one lasted and where the call was made from. If
you would like to know this throughout the month rather than at the end, we offer
online call statistics where you can monitor your calls. This is great for customers
with adverts who would like to know how many calls they are getting from these adverts
and whether they are worth the money spent. Online call statistics are charged at
£5.00 + VAT set up and then £5.00 + VAT per month. Please call us on 0800 142 2488 for
further details.
How can I tell if a customer has called my number directly or
has called my 0844 number?
The best way of being able to differentiate between your calls is by adding a call
whisper. When you answer the phone you will receive a short message to tell you
where the call is from (this can be set by you to say whatever you like i.e. '0844
number calling' or 'a business call') all the customer will hear is the phone ringing.
You can then answer the phone appropriately.
Call whispers are charged at £5.00
+ VAT set up and £5.00 + VAT monthly rental.
Is there any other routing options other than landline or mobile like Skype or VOIP?
Yes, we can also route calls through to a Skype or VOIP number.